General terms and conditions of sale

The purpose of these general terms and conditions of the seasonal rental contract is to define the conditions of the rental of the accommodation by the company MIRASOL to the client for the duration and under the conditions determined at the time of booking.

Any reservation made by telephone or via the website implies consultation and acceptance of these general terms and conditions; the customer's agreement to these general terms and conditions occurs at the time of booking.

The client signing this fixed-term contract may not under any circumstances claim any right to remain on the premises after the end of the stay.

The availability of the rental will be confirmed by MIRASOL. MIRASOL may change the accommodation, even if a specific request has been made, without this constituting a contractual modification. The number of people occupying the accommodation and their identities must be specified when making the booking request (use of the accommodation will be limited to these people and must not exceed this number for insurance reasons).

The reservation becomes effective once the adult client has sent MIRASOL a deposit of 50% of the total rental amount upon confirmation of the reservation, as well as a photocopy of their valid identity card/passport in the case of residence outside of France.

If the client delays their arrival, except in cases of force majeure, they must notify the local MIRASOL representative beforehand and must, in any event, respect the originally scheduled end date of the rental. Arrival delays due to non-force majeure will be subject to charges according to the initial contractual terms. The rental agreement concluded between the parties to this document may not, under any circumstances, benefit any third party, whether an individual or a legal entity, even partially, without the owner's written consent.

Any breach of this last paragraph may result in the immediate termination of the rental agreement at the client's expense, with the rental proceeds remaining definitively acquired by MIRASOL.

The rental price includes all charges (water/electricity/air conditioning, free Wi-Fi, and linens). No disputes regarding the price of the stay will be considered after the contract has been signed. It is the client's responsibility to determine before signing whether the price is acceptable (a discount cannot be applied to a reservation that has already been paid for, or partially paid for).

The customer has the option, at the time of booking, to purchase cancellation insurance for the rental due to an external, sudden, unforeseeable, justified and independent event (force majeure).

This insurance, optional on the NA/NR CHAPKA fare, is only available for bookings made via the internet and guarantees a full refund of the booking amount.

Except in this case, the cancellation conditions are as follows:
• If the cancellation occurs more than 30 days before the start of the stay, a 100% refund of the booking amount will be issued
. • If the cancellation occurs between 29 and 15 days before the start of the stay, a 50% refund of the booking amount will be issued.
• If the cancellation occurs between 14 and 7 days before the start of the stay, a 25% refund of the booking amount
will be issued. • If the cancellation occurs less than 7 days before the start of the stay, no refund will be issued.

If the client does not arrive within 24 hours of the arrival date indicated on the contract, this contract becomes null and void, and the owner may re-let the property. The deposit remains with MIRASOL, which will then request payment of the remaining balance.
As the name suggests, the non-cancellable/non-refundable rate is not subject to any refund or modification.

2. If the stay is shortened,
the rental price remains due to the owner. No refund will be issued.

Only the reason of a health catastrophe such as COVID-19 (in case of confinement, travel ban, positive COVID-19 test or contact case) will give rise to a refund of the deposit already paid and there will be no cancellation penalty (the client must expressly notify as soon as he becomes aware of it and provide a nominative proof).

3. Change of Stay Dates
• If the change occurs less than 30 days before the originally scheduled start date, the rescheduled stay will no longer be eligible for a refund and will be charged €30.
• If the change occurs more than 31 days before the originally scheduled start date, the stay will again be eligible for the refund conditions mentioned above.

MIRASOL will refund the customer all sums paid and offer an equivalent alternative to the said reservation.

In the event of cancellation due to force majeure (natural disaster, health disaster with positive COVID-19 test or prohibition of rental by prefectural decree, damage by previous occupants, etc.), no compensation will be paid.

Arrivals are from 3 pm. For late arrivals, keys will be available in a key box. On the day of your arrival, you will receive instructions for self-check-in; check-in will take place the following morning in person with our receptionist between 9 am and 12 pm.

Departures are no later than 10:00 AM. However, a late departure option is available, subject to availability:
1. Late departure at 12:00 PM for €40
2. Late departure at 2:00 PM for €50

Upon departure, guests must leave their accommodation in a reasonably clean condition: dishes washed and put away, cupboards and refrigerators emptied, microwave and refrigerator cleaned of all dirt, and rubbish disposed of in the designated outdoor containers. A deduction of €35.00 will be made from the security deposit in case of non-compliance.

For organizational reasons, arrival and departure times must be respected.

The balance of your stay is due 15 days prior to arrival and can be paid to MIRASOL by credit card, holiday vouchers, or cash, or via the booking website. If the booking is made less than 15 days before arrival, the client must pay the full amount of the stay at the time of booking.

The accommodation is rented furnished and equipped.

Linen is provided and included in the stay (sheets, towels, bath mat, tea towel, fouta); a hairdryer is available in the bathroom.

A change of bed linen and towels option can be selected when booking.

For stays of more than 10 days, this change is offered free of charge. The accommodation features a fully equipped kitchen (combination fridge-freezer, hob, microwave, Nespresso coffee machine, toaster, kettle, dishwasher, crockery, etc.).

The accommodation is connected (WIFI, smart TV, mini Bluetooth speaker, USB port).

You can subscribe to the washing machine option for €5 per load. You will need to remove the laundry yourself once the wash cycle is complete, in the presence of our housekeeper.

Access is arranged in advance with the agreement and presence of our housekeeper or the site receptionist.

An inventory will be signed by the client upon arrival at the rental property and by the MIRASOL representative. This inventory is the sole reference in case of any dispute concerning the condition of the premises. The cleanliness of the accommodation upon the client's arrival must be noted in the inventory.

If no inventory of fixtures is drawn up, Article 3 of the Law of July 6, 1989, refers to the Civil Code: "If no inventory of fixtures has been drawn up, the tenant is presumed to have received the premises in good condition with regard to rental repairs and must return them in the same condition, unless proven otherwise" (Art. 1731). In other words, the tenant is presumed to take and return the accommodation in perfect condition, in the absence of an inventory of fixtures.

The client agrees not to make any alterations or personal decorations to the accommodation. This includes, but is not limited to, using tape on the walls, using candles, setting off fireworks, having a barbecue, or any other modification that would alter the original condition of the accommodation. Failure to comply with this clause may result in additional charges.

The client is responsible for cleaning the premises during the rental period; the end-of-stay cleaning is provided by the owner. All facilities are in working order, and any complaints regarding the condition of the premises and descriptions made more than 12 hours after arrival will not be accepted.

Repairs necessitated by negligence or poor maintenance during the rental period will be the responsibility of the renter or their family. No replacements of items other than identical ones will be accepted at the client's request.

Similarly, a condition report and inventory will be drawn up upon the client's departure.

Otherwise (absence of a condition report and/or inventory and/or inventory and condition report established unilaterally by the client), the absence of a dispute by MIRASOL within 48 hours (working days) following the end of the rental will constitute the return of the premises in good condition and/or a complete inventory; otherwise, MIRASOL will notify the client by email first and then by registered letter with acknowledgment of receipt of any damage, the consequences of which will be borne by the client under the conditions described in article 11.

A security deposit of €500.00 for the Carambole, Maracuja, Citron vert, Barbadine and Shrubb lodges and €1000.00 for the Coco lodge will be made by bank pre-authorisation with MIRASOL if the reservation was not made through the website and at the latest 48 hours before arrival at the premises.

It is the customer's responsibility to verify that this pre-authorization was requested at the time of booking and if not to take the necessary steps directly with MIRASOL (e.g., the Booking site sends a message to this effect to which a response must be given).

In case of failure to pay, entry to the premises will not be accepted.

It will be refunded by cancellation of the bank imprint within 7 days following the end of the rental if no damage is found within 48 hours of the customers' departure.

Otherwise, the client will be responsible, in addition to the rental fees, for any damage caused to the accommodation, as well as the cost of replacing any lost, destroyed or damaged items, and those whose wear and tear exceeds what is normal for the duration of the rental, the price of cleaning household linens returned soiled beyond what is acceptable for their use, painted walls, ceilings, windows, curtains, bedding…

Furthermore, the client will be liable for any damage that they or their companions may cause intentionally or through negligence. MIRASOL also reserves the right to charge for and deduct from the security deposit any additional cleaning hours incurred in a clearly abusive situation.

On this point, for bookings made through Booking, TripAdvisor, Abritel, and tour operators, a daily tourist tax of €0.50 per person over 18 years of age must also be paid 48 hours before arrival. Cleaning fees may be charged depending on the tour operator with whom they booked their stay (Voyage Privé, Very Chic, etc.). These fees are mandatory and contractually binding.

It is reminded that under no circumstances are MIRASOL or its agents entitled to demand the customer's bank code.

The client must ensure the peaceful enjoyment of the rental property and use it in accordance with its intended purpose. Children, whether renting the property or visiting the client, are the sole and entire responsibility of their parents or guardians.

The customer agrees to maintain quiet between 10pm and 7am.

MIRASOL is committed to an eco-citizen approach of intelligent and reasoned consumption in order to preserve our beautiful island, therefore, we thank you for only using air conditioners when the doors and windows are closed and for turning them off when you are away.

Air conditioner maintenance takes place on the first Thursday of odd-numbered months, between 10:30 a.m. and 2:30 p.m.
Green space maintenance takes place on Thursdays of odd-numbered weeks, between 10:30 a.m. and 2:30 p.m.

This contract is established for a maximum occupancy that may not be exceeded under any circumstances. If the number of guests exceeds the maximum capacity, the owner may refuse entry to the additional guests. Any modification or termination of the contract will be considered to be at the client's initiative.

For hygiene reasons and out of respect for all guests, pets and other animals are not allowed in the residence. If the guest violates this rule, the owner may refuse the stay. In this case, no refund will be issued.

The client is responsible for all damages caused by their actions. They are required to have holiday rental insurance to cover these risks. Failure to have insurance will result in liability for damages in the event of a claim. The owner agrees to insure the property against rental risks. The client is obligated to notify the owner within 12 hours of any damage occurring in the property, its outbuildings, or fixtures.

The tenant may not oppose the visit of the premises when MIRASOL or its representative requests it.

Smoking is strictly prohibited in the accommodation. A €150 fee will be charged if it is found that the client has violated this rule.

Each unit is equipped with a private swimming pool, the maintenance of which is carried out by an external professional who must have access to the unit. This maintenance will take place every Thursday starting at 9:00 AM; if the client does not wish the pool to be cleaned, they must inform MIRASOL no later than the day before, by email before 6:00 PM.

The customer should never personally intervene in the pool machinery.

A security system that complies with current legislation and is in good working order is installed for the Coco lodge swimming pool.

However, it is the client's responsibility to take all necessary precautions for the use of the swimming pools, especially if staying with children, whom they must supervise (a system can never be considered 100% reliable).

If the client receives third parties accompanied by young children, swimming must always be supervised.

The security device does not replace the vigilance of responsible adults, who must exercise constant and active supervision. They must read and understand the safety instructions available in the home specific to the installed security device.

These devices only protect young children when in normal working order (i.e., switched on). When swimming and around the pool, it is strongly recommended to equip young children with flotation devices (suitable buoys, armbands, flotation swimsuits, etc.).

The client acknowledges and releases MIRASOL from all liability in the event of any accident occurring to themselves, their family, or their guests.
Please note that showering is mandatory before entering the pool. The use of sunscreen or oil is prohibited in the pool.

MIRASOL cannot be held responsible for any irregularities and/or lack of service that may occur in the water, electricity, telephone, or Wi-Fi services, and disclaims all liability for any lack of service not attributable to its own actions. Similarly, construction work, building sites, and various events of private or public origin cannot be held against MIRASOL. The client agrees to allow access to service providers for the maintenance of the garden, swimming pool, and accommodation (if applicable).

Any complaints regarding the rented property must be submitted within 48 hours of arrival by registered letter addressed to the owner, accompanied by supporting documents. After this 48-hour period, complaints will not be considered. In case of dispute, the Joint Commercial Court of Pointe-à-Pitre shall have sole jurisdiction.

Some information collected via our website www.habitation-tabanon.com is subject to computer processing for the purpose of managing customer and prospect files within the framework of managing reservation contracts.

The recipient of the data is the company MIRASOL. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and delete your personal data at any time.

If you wish to exercise this right, you simply need to either write to us or make the request via our contact form available on our website www.habitation-tabanon.com.

The data entered on the forms on this website remains confidential to MIRASOL. In accordance with the aforementioned law, the information collected will not be kept longer than necessary for the purposes for which it is collected or processed.

Updated December 2025.